At Veltrix Auto Parts, we strive to provide reliable, quality-tested used auto parts at competitive prices. Because our products are used automotive components sourced from salvage and recycled vehicles, we understand the importance of providing clear warranty terms and customer support.
This Warranty Policy explains the warranty coverage, exclusions, claim process, and customer responsibilities for used auto parts purchased from Veltrix Auto Parts.
Unless otherwise stated on the product listing, invoice, or order confirmation, eligible used auto parts sold by Veltrix Auto Parts may be covered by a limited warranty.
Warranty coverage applies only to the specific part sold and does not cover labor, installation, diagnostic fees, rental vehicles, towing, transportation, or other incidental expenses.
The applicable warranty period will be stated on the product listing, invoice, order confirmation, or other documentation provided with your purchase.
Our limited warranty generally covers defects in the part that existed at the time of sale and prevent the part from functioning as intended under normal use.
Depending on the part, warranty coverage may include:
-Failure of the covered component during the applicable warranty period
-Defects in materials or workmanship attributable to the part
-Functional failure that is not caused by improper installation, misuse, or other excluded circumstances
The warranty applies only to the original purchaser and the original vehicle for which the part was purchased, unless otherwise stated in writing.
Certain components may have warranty requirements or limitations specific to their type.
These may include:
-Engines
-Transmissions
-Transfer cases
-Differentials
-Electrical and electronic components
-Computers and control modules
-Hybrid or electric vehicle components
-Air-conditioning components
-Body and interior parts
-Suspension and steering components
Where special conditions apply, those conditions will take priority over the general terms of this Warranty Policy.
Used engines and transmissions may require additional installation procedures and maintenance requirements.
Where applicable, customers may be required to:
-Replace fluids and filters before operation
-Install new seals and gaskets where appropriate
-Replace external components or accessories as recommended
-Properly flush and service related systems
-Follow manufacturer-recommended installation procedures
-Ensure the cooling and lubrication systems are functioning correctly
Failure to properly install, service, or maintain an engine or transmission may void the warranty.
Specific warranty requirements provided with the individual part or order must be followed.
Parts must be installed by a qualified automotive technician or according to appropriate manufacturer-recommended procedures.
Customers are responsible for ensuring that the part purchased is compatible with their vehicle before installation.
Veltrix Auto Parts is not responsible for damage caused by:
-Incorrect installation
-Improper installation procedures
-Incorrect wiring or connections
-Installation in an incompatible vehicle
-Failure to replace required fluids, filters, seals, or related components
-Failure to diagnose an underlying vehicle problem
-Modification of the part
Unless expressly stated otherwise in writing, the warranty does not cover damage or failure caused by:
-Accidents or collisions
-Abuse or misuse
-Neglect
-Improper installation
-Improper maintenance
-Overheating
-Low or contaminated fluids
-Electrical problems originating elsewhere in the vehicle
-Water, fire, flood, or environmental damage
-Racing, competition, or off-road use
-Modifications or alterations
-Tampering with the part
-Continued use after a warning sign or failure occurs
-Normal wear and tear
-Corrosion or cosmetic deterioration
-Damage caused by another defective vehicle component
-Damage occurring during installation or removal
-Damage caused by shipping after delivery, where applicable
-Parts used outside their intended application
The warranty does not cover cosmetic imperfections, normal signs of wear associated with used parts, or differences in color, finish, or appearance unless specifically guaranteed in writing.
Veltrix Auto Parts does not cover labor or installation costs unless expressly agreed to in writing.
The warranty generally covers the eligible part only.
Customers are responsible for:
-Removal and installation labor
-Diagnostic charges
-Towing expenses
-Vehicle rental expenses
-Shipping or transportation expenses
-Loss of income or business
-Any other incidental or consequential expenses
If you believe a part has failed during the applicable warranty period, please contact Veltrix Auto Parts as soon as possible.
To process a warranty claim, we may request:
-Order or invoice information
-Customer name and contact information
-Vehicle year, make, model, and VIN
-Description of the problem
-Date the problem occurred
-Installation information
-Photos or videos showing the issue
-Diagnostic codes or technician documentation
-Proof of professional installation or other documentation when applicable
Do not remove, disassemble, modify, or dispose of the part before contacting us if the part may be subject to a warranty claim.
Veltrix Auto Parts may require the part to be inspected before approving a warranty claim.
If an inspection is required, the customer may need to return the part to us or to a location designated by Veltrix Auto Parts.
A warranty claim will be evaluated based on the condition of the part, the circumstances of the failure, installation and maintenance records, and the applicable warranty terms.
Submitting a warranty claim does not automatically mean that the claim will be approved.
If a warranty claim is approved, Veltrix Auto Parts may, at its discretion and subject to applicable law:
-Provide a replacement part
-Provide another comparable part
-Repair the covered part where reasonably possible
-Issue a refund or partial refund where appropriate
Replacement parts may be subject to the same or remaining warranty period as the original purchase unless otherwise stated.
If the exact replacement part is unavailable, Veltrix Auto Parts may provide a comparable alternative or another appropriate remedy.
When required for a warranty claim, the defective part must be returned to Veltrix Auto Parts within the timeframe provided by our customer service team.
The part may be inspected before a replacement or refund is issued.
Customers should retain all packaging and documentation until the warranty claim has been resolved.
A warranty may be void if:
-The part has been disassembled without authorization
-The part has been modified or altered
-The identification markings, serial numbers, or warranty labels have been removed or altered
-The part was installed incorrectly
-Required maintenance was not performed
-The part was used for an unintended purpose
-The vehicle was used for racing or competition
-The failure resulted from another defective component
-The customer continued operating the vehicle after a known failure
-The part was transferred to another vehicle or owner where the warranty is non-transferable
Veltrix Auto Parts sells used automotive components. Used parts may show normal signs of previous use, including minor scratches, surface wear, discoloration, or other cosmetic imperfections.
Such conditions do not necessarily indicate a defect and are generally not covered under the warranty.
Unless specifically stated otherwise, the warranty concerns the functional operation of the covered component rather than its cosmetic condition.
Customers are responsible for confirming that a part is suitable for their vehicle.
Vehicle year, make, model, engine, transmission, trim level, VIN, production date, and other specifications may affect compatibility.
When available, customers should provide accurate vehicle information, including the VIN, before purchasing.
Veltrix Auto Parts will make reasonable efforts to assist customers in identifying compatible parts, but final installation and compatibility should be verified by the customer or a qualified technician.
Some products may include a separate manufacturer, supplier, or third-party warranty.
If a separate warranty applies, its terms may differ from this Warranty Policy. Customers should review the applicable warranty documentation provided with the product.
Customers should inspect shipments promptly after delivery.
If a part appears to have been damaged during shipping, please contact Veltrix Auto Parts as soon as possible and provide photographs of the packaging and damaged part.
Shipping-related claims may be subject to separate shipping carrier requirements and applicable time limits.
To the maximum extent permitted by applicable law, Veltrix Auto Parts’ liability under this Warranty Policy is limited to the remedies expressly provided under the applicable warranty.
Veltrix Auto Parts is not responsible for indirect, incidental, special, or consequential damages to the extent such limitations are permitted by applicable law.
Nothing in this Warranty Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable federal or state law.
Veltrix Auto Parts may update this Warranty Policy from time to time.
Any changes will be posted on this page with an updated effective date. The warranty terms applicable to a particular purchase will generally be determined by the terms provided at the time of that purchase, subject to applicable law.
For questions regarding warranty coverage or to begin a warranty claim, please contact:
Veltrix Auto Parts
Website: [https://veltrixautoparts.com/]
Email: [Info@veltrixautoparts.com]
Phone: [+1 (888) 123-4321]
Address: [2118 Thornridge Cir, Syracuse, Connecticut 35624]
Please have your order number, invoice, vehicle information, and details of the issue available when contacting us.
Important: This Warranty Policy is a general template for a U.S.-based used auto parts business. Warranty obligations can vary by state and by product, so Veltrix Auto Parts should have this policy reviewed by a qualified U.S. attorney before publishing it as its final legal warranty terms.
