At Veltrix Auto Parts, we want you to receive the right used auto part for your vehicle and have a smooth purchasing experience. Because we sell used and recycled automotive parts, we have specific return and refund requirements to ensure that returned parts can be properly inspected and processed.
This Returns & Refund Policy explains when a part may be returned, how to request a return, and how refunds are handled.
Returns may be accepted when the purchased part is:
-Incorrectly supplied by Veltrix Auto Parts
-Not the part ordered
-Damaged before delivery
-Defective and covered under the applicable warranty
-Eligible for return under the specific terms provided with the order
The return eligibility and applicable return period may vary depending on the part, order, and reason for the return.
Please contact Veltrix Auto Parts before returning any part. Unauthorized returns may not be accepted or processed.
Return requests should be submitted within [30 days] of the delivery date, unless a different return period is stated on the product listing, invoice, order confirmation, or applicable warranty terms.
Some parts may have different return periods or may be non-returnable.
The applicable terms provided with your order will control in the event of a conflict with this general policy.
Certain products may be non-returnable because of their nature, condition, or installation requirements.
These may include:
-Parts that have been installed or used
-Parts that have been modified, disassembled, or altered
-Electrical or electronic components that have been installed
-Parts damaged after delivery due to improper handling
-Parts damaged through improper installation
-Parts without their original identification markings
-Parts sold as final sale or non-returnable
-Special-order or custom-sourced parts
-Parts returned without authorization
-Parts that are incomplete or missing components
-Parts damaged due to misuse, accident, neglect, or improper maintenance
Additional restrictions may apply to engines, transmissions, transfer cases, differentials, computers, modules, and other specialized components.
If you believe you received the wrong part, please contact us before installing it.
To help prevent compatibility issues, customers should provide accurate vehicle information, including the:
-Year
-Make
-Model
-Engine
-Trim
-VIN, when available
-Other relevant vehicle specifications
If a part was purchased using incorrect vehicle information supplied by the customer, the return may be subject to applicable return conditions, shipping costs, restocking fees, or other charges.
Please verify that the part is correct and compatible before installation.
Once a used auto part has been installed, it may not be eligible for a standard return.
If you believe an installed part is defective, please contact Veltrix Auto Parts and follow the warranty claim process rather than removing or disposing of the part without authorization.
Labor, installation, diagnostic, towing, rental vehicle, and related expenses are generally not refundable unless expressly agreed to in writing or required by applicable law.
Returned parts must generally be in the same condition in which they were received, except where the return is being made because the part was defective or damaged before delivery.
Returned parts should include all components, accessories, hardware, and documentation supplied with the original order.
We may inspect returned parts to determine whether they meet the applicable return requirements.
Before sending a part back, customers must contact Veltrix Auto Parts to request return instructions.
We may provide a return authorization number, return address, shipping instructions, or other information required to process the return.
Please do not ship a return to an address other than the address provided by Veltrix Auto Parts.
Return shipping responsibility depends on the reason for the return.
If we shipped the wrong part or the part arrived damaged due to circumstances for which we are responsible, we may provide return shipping instructions or otherwise assist with the return, subject to verification.
If the return is due to customer error, such as ordering an incompatible part or changing their mind, the customer may be responsible for return shipping costs and any applicable fees.
If a part is believed to be defective and is covered by our warranty, return shipping arrangements will be determined during the warranty claim process.
Once an eligible return has been received and inspected, Veltrix Auto Parts will determine whether the return qualifies for a refund.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Refund processing times may vary depending on the payment provider or financial institution.
We are not responsible for delays caused by banks, credit card companies, payment processors, or other third-party financial institutions.
A restocking fee of up to [X%] may apply to certain eligible returns, particularly when the return is due to customer preference, incorrect ordering, or other reasons not caused by Veltrix Auto Parts.
Any applicable restocking fee will be communicated before the return is finalized, where required by law.
Restocking fees will not be applied where prohibited by applicable law.
Depending on the circumstances of the return, the refund may include the eligible purchase price of the returned part.
Original shipping charges may not be refundable unless:
-The wrong part was shipped by Veltrix Auto Parts;
-The part arrived damaged and the applicable circumstances make the charge refundable;
-The return is approved under the applicable warranty terms; or
-Refund of shipping charges is otherwise required by applicable law.
Additional fees or deductions may apply where permitted by this policy and applicable law.
Please inspect your package when it arrives.
If the part or packaging appears damaged, take photographs of:
-The damaged part
-The shipping box
-The shipping label
-Internal packaging
-Any visible damage
Contact Veltrix Auto Parts as soon as possible so that we can review the issue and determine the appropriate next steps.
A return and a warranty claim are not always the same.
If a part fails after installation or during the applicable warranty period, please contact us before returning the part.
The issue may need to be handled under our Warranty Policy, which may have different requirements and remedies than a standard return.
Where appropriate and subject to availability, Veltrix Auto Parts may offer an exchange or replacement instead of a refund.
Replacement parts may be the same part or a comparable part based on availability.
If the exact replacement is unavailable, we may offer another appropriate solution, subject to the circumstances of the return and applicable law.
Certain automotive components may be subject to a core charge.
If a core charge applies, the customer may be required to return the original core within the specified timeframe and in an acceptable condition to receive the applicable core refund.
Core returns must meet any requirements communicated with the order.
Veltrix Auto Parts reserves the right to inspect returned products and verify the condition, identification markings, serial numbers, and other characteristics of the part.
Returns may be denied where there is evidence of:
-Product substitution
-Tampering
-Unauthorized modification
-Missing components
-Fraudulent activity
-Damage caused after delivery
-Removal or alteration of identification markings
Any action taken under this section will be subject to applicable law.
To request a return, please contact Veltrix Auto Parts with:
-Your name
-Order or invoice number
-Date of purchase
-Vehicle year, make, and model
-Part purchased
-Reason for the return
-Photos or videos, if applicable
-Any relevant shipping or delivery information
Our team will review your request and provide the appropriate return instructions.
After receiving a returned part, we may need time to inspect and verify the item before approving a refund or replacement.
Once a refund is approved, the time required for the funds to appear in your account depends on the payment method and financial institution.
Veltrix Auto Parts may update this Returns & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable laws.
The updated version will be posted on this page with a revised effective date.
If you have questions about a return, refund, exchange, or replacement, please contact us before sending a part back.
Veltrix Auto Parts
Website: [https://veltrixautoparts.com/]
Email: [Info@veltrixautoparts.com]
Phone: [+1 (888) 123-4321]
Address: [2118 Thornridge Cir, Syracuse, Connecticut 35624]
Please include your order number or invoice number when contacting us so that we can assist you more quickly.
Important: This Returns & Refund Policy is a general template for a U.S.-based used auto parts seller. Actual return periods, restocking fees, shipping responsibilities, warranty interactions, and refund practices should be finalized according to Veltrix Auto Parts’ actual business practices and reviewed for compliance with applicable U.S. federal and state laws before publication.
